Shipping policy

Where does Riley ship?

We currently offer shipping to the United States. Ground shipping is free for orders over $100.

Orders to Hawaii and Alaska are not eligible for free shipping.

Do you ship to P.O. Boxes or military bases/APO/DPO/FPO?

Our shipping courier, FedEx is unable to deliver to P.O. Boxes and military addresses. As such, we only ship to street addresses.

What shipping options do you offer?

You can choose between ground shipping for $9.99 or free for orders over $100, which typically takes 1-5 business days; or our 2-Day shipping option if you’re hoping to get your order faster.

Prior to shipping, processing time may take up to 1-4 business days, unless otherwise stated on a product’s page.

When will I get my order?

We offer ground shipping, which will arrive 1-5 business days after your order has been processed, or 2-Day shipping, which will arrive 2 business days after your order has been processed. Our processing time before an order ships is up to 3 days, excluding weekends. Once your order has shipped, you will receive an email confirmation containing updated tracking information.

If you place an order before 12pm EST, we aim to get it out the following business day. However, during peak volume, we may experience some delays.

If a product notes a specific timeframe that it will ship within on its product page, you should expect to receive tracking within that window.

I think my package is missing and/or stolen? What can I do?

If you haven’t received your package but it has been marked as “delivered,” it will likely still arrive. Please allow 72 hours to pass before reaching out to hello@rileyhome.com. While we do not accept responsibility for packages that have been damaged, lost, or stolen in transit, we’re happy to help facilitate filing a claim with UPS.